These Terms of Service govern remote software services provided by NCUnlock (ncunlock.com), including bootloader unlocking, Temp Root diagnostics, Fastboot / EDL 9008 unbrick repair, region unlocking, and stock Global ROM conversion.
1. Lawful Ownership & Scope of Service
- You confirm that you are the lawful owner of the device or have explicit authorization from the owner to request software servicing.
- NCUnlock provides software unlocking, firmware recovery, and ROM conversion for legitimate device owners. We do not provide tools or services for stolen devices or unauthorized account bypass.
2. Pre-Order Verification & Backup Responsibility
- Software compatibility depends on exact hardware model, region variant (China vs Global), HyperOS / Android version, and Linux kernel build. Always send About phone screenshots to support before ordering if unsure.
- Bootloader unlocking and full firmware flashing erase device storage. You are solely responsible for backing up important photos, messages, 2FA authenticators, and files before the session begins.
3. Customer Responsibilities During Remote Sessions
Remote sessions require a Windows 10/11 PC, a reliable USB data cable, sufficient battery charge (≥50%), and stable internet. You remain present at your computer throughout the supervised session.
4. Post-Service Behaviour & Official Firmware Rules
- Unlocking a bootloader can affect third-party Play Integrity / banking checks or future OTA updates; never relock a Xiaomi bootloader while running a cross-region ROM.
- Temporary root (Temp Root) sessions run in memory only and clear upon reboot.
5. Refunds & Support
If NCUnlock confirms a device is eligible and fails to complete the agreed supported service, a full refund applies under our Refund Policy. Questions? Reach support via Contact NCUnlock or review our Privacy Policy.