NCUnlock respects your privacy and keeps data collection to the strict minimum required to verify device compatibility, deliver remote Android repair or bootloader unlock services, and support your order.
1. Information We Collect
- Device technical details you share: phone or tablet model, codename, HyperOS / Android version, Linux kernel release (
uname -r), region code, and diagnostic logs needed to confirm service compatibility. - Order & support contact details: order reference, billing email used at checkout, and chat handles you voluntarily use to contact support (Telegram, WhatsApp, or website contact form).
- Remote session connection IDs: temporary session IDs (such as UltraViewer or AnyDesk) provided by you solely for the scheduled live session.
2. How We Handle Your Phone During Remote Sessions
- No shipping required: your device stays physically with you and connected to your own Windows PC while you watch every action live on screen.
- No personal file harvesting: NCUnlock technicians never browse, copy, or store personal photos, chats, banking credentials, or private files from your device or computer.
- Session-only elevated access: on supported models using Temp Root workflows, elevated access remains strictly in RAM during the active session and clears on reboot.
3. Cookies, Payments & Analytics
Our store uses essential WooCommerce session cookies to keep your cart and checkout working properly. Online card or crypto payments are processed through third-party payment gateways; NCUnlock does not store raw credit card numbers on its servers.
4. Data Retention & Removal Requests
Order records are retained solely for accounting, refund verification, and repeat customer support. To request correction or deletion of your support contact records, message us through the NCUnlock contact page, Telegram (@ncunlock_own), or WhatsApp (+84 389 013 366).
5. Related Policies
Please also review our Terms of Service and Refund Policy before placing an order.